Return and Exchange Policy


We do not offer exchanges. Please cancel it and make a new order.

If you would like to return your unused products in their original condition, we are happy to issue you a full refund of the purchase price (minus shipping and handing) within 30 days from the purchase date. 

Simply email to start this process.

Refunds will be credited to the original credit card used for payment. 

Untwisted is not responsible for lost or stolen packages. If your package was not received, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information. No refunds, replacements, or credits will be issued for lost/stolen packages.